Corporate Governance
The history and the future of CED are characterized by a consistent line of growth; first in the Netherlands, then in the Belux and Spain and now, step by step, throughout Europe.
Our most important stakeholders benefit fully from this:
1. Clients notice that we provide an increasingly broader package of services with increasing efficiency and (end) customer satisfaction. CED provides services with high quality standards against low costs.
2. Employees enjoy permanent employment and improved and appropriate employment terms and conditions. In addition they find that they work for an employer who is winning in the market and as a result offers more opportunities than any other employer in the sector.
3. Shareholders benefit by means of dividends and increasing value as a result of a very healthy profit development (see investor relations).
CED has always considered these three stakeholders as equal and wants to continue to do so in the future.
CED has reached the consistent line of growth by continuous investment in the four cornerstones that form the foundations of our success:
The best experts: Our people know their profession, remain up-to-date and look for the truth in an objective and straightforward way.
Stable client relationships: Through long-term relationships with our clients we know what they find important and can best serve their interests and needs. Together we work on the innovation of our service provision.
Strong service concepts: Our services meet the highest standards of quality and efficiency. They are provided everywhere in the same way. This creates predictability, reliability and uniformity, so that clients are not presented with unpleasant surprises and can count on a constant quality.
Operational excellence: We measure our results and continuously look for improvement of efficiency and (end) customer satisfaction. By working with uniform processes the productivity and reliability are enhanced. This ensures that we can offer our services at competitive rates and continue to reinforce our market position. We strive to distinguish ourselves positively from our competitors and the in-house services of the insurers.