Complaints procedure

Interiura’s Complaints Procedure

Providing an excellent customer service is important for Interiura. Occasionally however something goes wrong and the person who you initially dealt with has not been able to resolve the problem to your satisfaction. In the unlikely event such happens then please feel free to involve your local Interiura Country Manager. He or she will respond to your complaint within 5 working days and do everything to speedily resolve the problem.

The Interiura’s Complaint Procedure applies for the entire international network. Details of all complaints, how these have been handled or resolved as well as the results are centrally registered by our Complaints Officer. We believe valuable lessons can be learned from complaints and therefore these are a standard item on our regular operational meetings.